Question: My father purchased a pair of Phonak Solana in China. He really didn’t like how they were calibrated there. Now he is visiting me in New York. I was wondering if one of your doctors could help recalibrate a hearing device.
Answer: Hearing aids are like fine hearing computers today. While many can be bought in large stores and other outlets, to get the best results the hearing aid must be finely calibrated to each individual’s hearing. This is time and labor intensive and takes a hearing specialist who cares and knows about his or her patient and his or her hearing. Some hearing aids, unfortunately, like the ones at Costco are locked and do not allow outside recalibration.
However, we can certainly service your father and recalibrate a hearing device. I included our office coordinator/Liz on this email. Please call 1(212) 884-8283 to schedule an adjustment appointment. The audiologist will discuss the office visit fee at the time of your appointment.
Myra Berenson, Au D
Director of NY Hearing Center
Frequently Asked Questions
Yes, hearing aids purchased abroad, such as the Phonak Solana bought in China, can be recalibrated by a qualified audiologist in New York to better suit individual hearing needs. This process involves fine-tuning the device to the specific hearing profile of the user, ensuring better performance and comfort.
Not all hearing aids can be adjusted by any audiologist. Some devices, like certain models sold at large retailers such as Costco, are locked and do not allow outside recalibration. It is important to check if the hearing aid model supports recalibration before scheduling an adjustment appointment.
Recalibrating a hearing aid is a time and labor-intensive process that requires a hearing specialist to fine-tune the device based on the individual's specific hearing needs. This customized adjustment enhances the effectiveness and comfort of the hearing aid for the user.
You can schedule a hearing aid recalibration appointment by calling the NY Hearing Center at 1(212) 884-8283. The office coordinator can assist with appointment times, and the audiologist will discuss the visit fee during your appointment.
Yes, there is an office visit fee for recalibrating your hearing aid at the NY Hearing Center. The audiologist will discuss the fee details with you at the time of your appointment to ensure transparency.
